Help & Support
If you need help using the MD Connect Referral Management App, you can find solutions to common issues below or contact support directly.
Common Support Topics
- Unable to log in
- Referral not loading or not visible
- Difficulty uploading documents
- Missing claim/verify/complete actions
- Notification issues
- Incorrect provider or practice information
- Account activation or role-related issues
Troubleshooting Tips
- Ensure you are using the latest version of the app
- Check network or Wi-Fi connectivity
- Close and reopen the app to refresh session
- Make sure permissions are enabled (Camera, Storage, Notifications)
- Log out and log back in
Account & Access Support
If you are a PCP, Specialist, or Coordinator and cannot access your account, please contact your organization’s superadmin for activation or role changes.
If support is needed beyond the organization administrator, please contact MD Connect support.
Technical Support
Contact us for help with:
- App freezing or crashing
- Errors during referral creation
- Document upload issues
- Access or role inconsistencies
Email: support@mdconnect.com
Training & Onboarding
We offer assistance with:
- Provider onboarding
- Coordinator workflow training
- Practice configuration
- Understanding referral statuses and actions
For training requests: support@mdconnect.com